Digital Accessibility Statement
Last updated: October 2026
Our commitment. Wiki Kids Online FZC is committed to making the Mindexy / AppCoursesOnline Platform accessible to all users, including persons with disabilities, in accordance with Directive (EU) 2019/882 (European Accessibility Act), the European standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. This Statement forms an integral part of Art. 22 of the Terms and Conditions and may be invoked as a legal basis in any remedy procedure.
1. Scope
1.1. This Statement applies to the Platform accessible at https://www.mindexy.com and associated domains (mindexy.com, appcoursesonline.com), including all four sub-platforms: soroban, speedreading, english and chess.
1.2. The following are excluded from this Statement: (a) third-party content (embedded YouTube/Vimeo videos, external advertisements), for which the accessibility statements of the respective providers apply; (b) archived PDF files published before 28 June 2025, in accordance with Art. 7(1)(e) of the EAA.
1.2. The following are excluded from this Statement: (a) third-party content (embedded YouTube/Vimeo videos, external advertisements), for which the accessibility statements of the respective providers apply; (b) archived PDF files published before 28 June 2025, in accordance with Art. 7(1)(e) of the EAA.
2. Level of conformity
2.1. Status: Partially compliant with WCAG 2.1 level AA. Active improvement work is underway to reach full conformity.
2.2. Partial compliance is due to: (a) the progressive implementation of the EAA requirements in force from 28.06.2025; (b) certain components inherited from previous versions of the Platform that do not yet meet all criteria; (c) the items listed in Section 3 below.
2.3. The Provider maintains its voluntary and enforceable commitment to fully comply with WCAG 2.1 AA, in accordance with Art. 22.7 of the Terms and Conditions, notwithstanding its microenterprise status which would allow the derogation set out in Art. 4(5) of the EAA.
2.2. Partial compliance is due to: (a) the progressive implementation of the EAA requirements in force from 28.06.2025; (b) certain components inherited from previous versions of the Platform that do not yet meet all criteria; (c) the items listed in Section 3 below.
2.3. The Provider maintains its voluntary and enforceable commitment to fully comply with WCAG 2.1 AA, in accordance with Art. 22.7 of the Terms and Conditions, notwithstanding its microenterprise status which would allow the derogation set out in Art. 4(5) of the EAA.
3. Non-conformant content — known at the date of this Statement
The following items are known not to fully meet the WCAG 2.1 AA criteria at the time of publication:
- Interactive exercises (soroban, chess): some exercises based on complex drag-and-drop or sequential-click interactions do not yet offer full keyboard alternatives. Estimated remediation: Q4 2026.
- Mathematical content: mathematical formulas and soroban diagrams use visual representations that are not yet fully described by alternative text for screen readers. Estimated remediation: Q1 2027.
- Video captions: not all tutorial videos yet have full synchronised captions in all supported languages; English and Romanian captions are prioritised. Estimated remediation: Q2 2027.
- Dynamic notifications: some real-time content updates (for example, scores, notifications) are not yet automatically announced to assistive technologies via ARIA live attributes. Estimated remediation: Q3 2026.
- Certain forms: form validation error messages are displayed visually but are not always programmatically associated with the invalid field. Estimated remediation: Q3 2026.
This list is updated at least once every 12 months or upon each significant change to the Platform.
4. Equivalent alternative assistance
4.1. For users who cannot access a particular feature due to a known non-conformity, the Provider offers, free of charge, equivalent alternative assistance in accordance with Art. 22.5 of the Terms and Conditions, by:
(a) providing the information through an alternative accessible channel (plain email, extended descriptive text);
(b) assistance through assisted email;
(c) teaching materials in accessible format (plain text, descriptive audio files), upon request.
4.2. Requests for alternative assistance are submitted through the channels indicated in Section 5.
(a) providing the information through an alternative accessible channel (plain email, extended descriptive text);
(b) assistance through assisted email;
(c) teaching materials in accessible format (plain text, descriptive audio files), upon request.
4.2. Requests for alternative assistance are submitted through the channels indicated in Section 5.
5. Feedback mechanism and contact
5.1. Users who encounter accessibility difficulties or who identify non-conformities may report the issue through:
(a) email to office@mindexy.com with "ACCESSIBILITY" in the subject line;
(b) letter to the Provider's address: Wiki Kids Online FZC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
5.2. Committed deadlines:
(a) confirmation of receipt — within a maximum of 7 working days;
(b) reasoned reply — within a maximum of 30 calendar days;
(c) remediation plan with exact deadlines, where non-conformity is confirmed — communicated together with the reasoned reply.
5.3. We will make reasonable efforts to respond in an accessible format suited to the requester's needs.
(a) email to office@mindexy.com with "ACCESSIBILITY" in the subject line;
(b) letter to the Provider's address: Wiki Kids Online FZC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
5.2. Committed deadlines:
(a) confirmation of receipt — within a maximum of 7 working days;
(b) reasoned reply — within a maximum of 30 calendar days;
(c) remediation plan with exact deadlines, where non-conformity is confirmed — communicated together with the reasoned reply.
5.3. We will make reasonable efforts to respond in an accessible format suited to the requester's needs.
6. Preparation of this Statement
6.1. Evaluation method: self-assessment based on the WCAG 2.1 AA checklist and the EN 301 549 standard, supplemented by manual testing with screen readers (NVDA, VoiceOver) and automated testing with recognised tools (axe DevTools, Lighthouse).
6.2. Date of last evaluation: 28 October 2026.
6.3. Next scheduled evaluation: no later than October 2027, or upon each significant change to the Platform.
6.4. External audit: the Provider intends to commission an independent professional accessibility audit within the next 24 months, whose conclusions will be incorporated into the next version of this Statement.
6.2. Date of last evaluation: 28 October 2026.
6.3. Next scheduled evaluation: no later than October 2027, or upon each significant change to the Platform.
6.4. External audit: the Provider intends to commission an independent professional accessibility audit within the next 24 months, whose conclusions will be incorporated into the next version of this Statement.
7. Exceptions — disproportionate burden
7.1. At the date of this Statement, the Provider does not invoke the exception set out in Art. 14 of the EAA and Art. 22.6 of the Terms and Conditions for any accessibility requirement.
7.2. If, in the future, the Provider invokes such an exception, the documented assessment will be separately published in this Statement, in accordance with Art. 22.6 of the Terms and Conditions.
7.2. If, in the future, the Provider invokes such an exception, the documented assessment will be separately published in this Statement, in accordance with Art. 22.6 of the Terms and Conditions.
8. Escalation and complaint procedure
8.1. If the Provider's reply is not satisfactory, Consumers have the right to lodge a complaint with:
(a) the competent national EAA enforcement authority in their Member State of residence — examples:
— France: DGCCRF (economie.gouv.fr/dgccrf);
— Germany: BNetzA (bnetza.de);
— Italy: AGCOM / AGCM (agcom.it);
— Spain: AECOSAN / OCU (aecosan.gob.es);
— other Member States: the authority designated under the national EAA transposition act;
(b) the Ministry of Community Development of the United Arab Emirates (mocd.gov.ae) for users in the UAE;
(c) the ombudsman or national body for the rights of persons with disabilities, where designated;
(d) the competent courts, in accordance with Art. 12.6 and Art. 20 of the Terms and Conditions (hierarchy of remedies + jurisdiction).
(a) the competent national EAA enforcement authority in their Member State of residence — examples:
— France: DGCCRF (economie.gouv.fr/dgccrf);
— Germany: BNetzA (bnetza.de);
— Italy: AGCOM / AGCM (agcom.it);
— Spain: AECOSAN / OCU (aecosan.gob.es);
— other Member States: the authority designated under the national EAA transposition act;
(b) the Ministry of Community Development of the United Arab Emirates (mocd.gov.ae) for users in the UAE;
(c) the ombudsman or national body for the rights of persons with disabilities, where designated;
(d) the competent courts, in accordance with Art. 12.6 and Art. 20 of the Terms and Conditions (hierarchy of remedies + jurisdiction).
9. Complete legal framework
This Statement is issued in accordance with:
— Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act);
— The European standard EN 301 549 on accessibility requirements for ICT products and services;
— Web Content Accessibility Guidelines (WCAG) 2.1 level AA by W3C;
— The UN Convention on the Rights of Persons with Disabilities (CRPD);
— UAE Federal Law No. 29/2006 on the rights of persons with disabilities and its implementing regulations;
— Art. 22 of the Platform's Terms and Conditions, which sets out the Provider's contractual commitment.
— Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act);
— The European standard EN 301 549 on accessibility requirements for ICT products and services;
— Web Content Accessibility Guidelines (WCAG) 2.1 level AA by W3C;
— The UN Convention on the Rights of Persons with Disabilities (CRPD);
— UAE Federal Law No. 29/2006 on the rights of persons with disabilities and its implementing regulations;
— Art. 22 of the Platform's Terms and Conditions, which sets out the Provider's contractual commitment.
For any accessibility-related question, please contact us at office@mindexy.com. We welcome suggestions and appreciate reports that help us make the Platform more accessible to everyone.